Frequently asked questions
Still Have Questions? If there’s anything you’re unsure about or need help with, we’re just a message away. Whether it’s about a product, your artwork, or something custom, feel free to contact us anytime — we’re here to help!
About Media Master
We specialize in digital printing, branding, promotional items, signage, and marketing solutions. From business cards to large-format banners and corporate gifts, we provide everything you need to make your brand stand out.
We combine quality, affordability, and speed. With years of experience in the printing and branding industry, we know how to deliver products that create impact while meeting your deadlines and budget.
Absolutely! Whether you’re a start-up or a large corporation, we have solutions for all budgets. We believe in helping small businesses grow with affordable branding.
Yes. We offer special reseller pricing for agencies, designers, and entrepreneurs who want to sell our products under their own brand.
Design & Artwork
Yes! We have an in-house design team that can assist with creating or refining your artwork to ensure it prints perfectly. Design fees will apply and pricing will depend on the complexity of your project.
Absolutely. You can send us your artwork in print-ready format (PDF). Our team will check your file and advise if adjustments are needed for best results.
We accept PDF files. For best quality, please ensure your artwork is at least 300dpi.
Yes. On request, we can provide a digital proof or a sample print to ensure you’re happy before going into full production.
Ordering & Payments
You can contact us via WhatsApp 084 727 8605, email info@themediamaster.co.za, or order on our website. Simply send us your requirements, and our team will provide a quotation and guide you through the next steps.
This depends on the product. For items like business cards or correx boards, we require a minimum order, while some branded promotional products may need higher volumes. Our team will guide you on the best options for your budget.
Yes. The more you order, the more you save! We have special bulk pricing and reseller rates for businesses and agencies.
We accept payment via EFT or you can pay via PAYFAST on our website. Full payment or a minimum 50% deposit may be required before production begins.
Products & Services
Definitely. We supply branded gazebos, flags, banners, tablecloths, and more — everything you need to stand out at expos, markets, and events.
Yes. From branded diaries and calendars to pens, mugs, USBs, and T-shirts, we supply a wide range of promotional items that keep your brand in front of clients all year round.
Absolutely. Many of our products can be customised in terms of size, colour, finish (matte, gloss, embossing, foil, etc.), and material.
Yes. Once you’ve printed with us, we keep your artwork on file for easy reorders and adjustments.
Delivery & Turnaround
Turnaround time depends on the product and order size. Standard items like flyers or business cards usually take 1–3 working days, while custom items like banners, diaries, or branded clothing may take 5–10 working days.
Yes, we deliver nationwide in South Africa. Delivery fees are quoted based on your location and the size of your order.
Yes, for selected products like flyers, business cards, or posters, we can offer express turnaround (subject to workload). Additional charges will apply.
We always aim to meet deadlines. If there are any delays (e.g., due to stock shortages or courier issues), our team will update you immediately.